Town Hall Services Q&A's During COVID-19

Washing hands with soap under water

Did you know...although our buildings are closed to the public, our services are still available and our operations are still running? Find out answers to questions below, then ask your very own questions.

Important note: The Town of Huntsville website page huntsville.ca/covid19 is your primary information source for updates on municipal services, facilities, media releases, Mayoral updates and more.



Did you know...although our buildings are closed to the public, our services are still available and our operations are still running? Find out answers to questions below, then ask your very own questions.

Important note: The Town of Huntsville website page huntsville.ca/covid19 is your primary information source for updates on municipal services, facilities, media releases, Mayoral updates and more.



  • General Town Hall

    23 days ago

    Although the Municipal Office located at 37 Main Street will be closed to walk-in customers as a preventative response measure to COVID-19, there are several alternatives to making your payment in-person.

    Can I still contact Town hall for general inquiries?

    Yes. Staff are available to take phone calls or answer emails to help assist the public.

    How can I purchase a transit pass?

    Passes can be purchased through the transit staff directly on the buses.

    How can I pay Parking Tickets?

    Parking tickets can be paid on online, can also accept payment by cheque in the drop box located at the High Street entrance of Town Hall, if you need assistance you can also dial extension 0 and staff can process your credit card payment over the phone.

    How can I purchase a Dog Tag?

    Annual dog tags can be purchased at Pet Valu.

    How can I purchase Theatre tickets?

    To purchase tickets, or to view a full list of what’s upcoming at the Algonquin Theatre, please visit the website www.algonquintheatre.ca.

    Are Driveway permits still being processed?

    Entrance permit application is available online, staff can take payment over the phone or by cheque at the physical drop box (located at the High Street entrance of Town Hall) and can mail the orange sign to the applicant.

    Are staff available to Commission documents?

    The public can contact Service Ontario and/or local lawyers’ offices who may be able to assist with commissioning, please call us at705-789-1751 if there is something urgent that you need assistance with.

    Can I obtain a Marriage Licence if my wedding takes place during the office closure?

    If applicants require a marriage licence as their wedding is taking place during the closure of the Huntsville Civic Centre, applicants can contact: 705-789-1751 ext. 2255.

    District of Muskoka Waste Management - Will there be Spring Compost giveaway events this year?

    The 2020 compost giveaway events are deferred until further notice as we monitor the COVID19 situation and heed public health warnings to protect the health of our staff and community. We encourage residents to avoid unnecessary trips to our facilities, create physical distance, and stay home at this time. Please stay tuned for event updates later in 2020. Visit https://www.muskoka.on.ca/en/live-and-play/Waste-Management-in-Muskoka.aspx for more.

    District of Muskoka Waste Management - Curbside - Will there be Leaf and Yard Waste collection?

    Currently, curbside leaf and yard waste collection (for urban area residents who receive green bin collection) is scheduled for Saturday, April 25 and Saturday, May 9, 2020.
    We ask that residents watch for updates as we are monitoring the rapidly changing situation at https://www.muskoka.on.ca/en/live-and-play/Waste-Management-in-Muskoka.aspx


    More information, www.muskokarecycles.ca

    Although the Municipal Office located at 37 Main Street will be closed to walk-in customers as a preventative response measure to COVID-19, there are several alternatives to making your payment in-person.

    Can I still contact Town hall for general inquiries?

    Yes. Staff are available to take phone calls or answer emails to help assist the public.

    How can I purchase a transit pass?

    Passes can be purchased through the transit staff directly on the buses.

    How can I pay Parking Tickets?

    Parking tickets can be paid on online, can also accept payment by cheque in the drop box located at the High Street entrance of Town Hall, if you need assistance you can also dial extension 0 and staff can process your credit card payment over the phone.

    How can I purchase a Dog Tag?

    Annual dog tags can be purchased at Pet Valu.

    How can I purchase Theatre tickets?

    To purchase tickets, or to view a full list of what’s upcoming at the Algonquin Theatre, please visit the website www.algonquintheatre.ca.

    Are Driveway permits still being processed?

    Entrance permit application is available online, staff can take payment over the phone or by cheque at the physical drop box (located at the High Street entrance of Town Hall) and can mail the orange sign to the applicant.

    Are staff available to Commission documents?

    The public can contact Service Ontario and/or local lawyers’ offices who may be able to assist with commissioning, please call us at705-789-1751 if there is something urgent that you need assistance with.

    Can I obtain a Marriage Licence if my wedding takes place during the office closure?

    If applicants require a marriage licence as their wedding is taking place during the closure of the Huntsville Civic Centre, applicants can contact: 705-789-1751 ext. 2255.

    District of Muskoka Waste Management - Will there be Spring Compost giveaway events this year?

    The 2020 compost giveaway events are deferred until further notice as we monitor the COVID19 situation and heed public health warnings to protect the health of our staff and community. We encourage residents to avoid unnecessary trips to our facilities, create physical distance, and stay home at this time. Please stay tuned for event updates later in 2020. Visit https://www.muskoka.on.ca/en/live-and-play/Waste-Management-in-Muskoka.aspx for more.

    District of Muskoka Waste Management - Curbside - Will there be Leaf and Yard Waste collection?

    Currently, curbside leaf and yard waste collection (for urban area residents who receive green bin collection) is scheduled for Saturday, April 25 and Saturday, May 9, 2020.
    We ask that residents watch for updates as we are monitoring the rapidly changing situation at https://www.muskoka.on.ca/en/live-and-play/Waste-Management-in-Muskoka.aspx


    More information, www.muskokarecycles.ca

  • Finance

    23 days ago

    Although the Municipal Office located at 37 Main Street will be closed to walk-in customers as a preventative response measure to COVID-19, there are several alternatives to making your payment in-person.

    Huntsville residents are reminded that the interim property tax due date is March 31, 2020.

    Can I pay my Invoice without coming into Town Hall?

    Yes. There are other options which include:

    • VISA or Mastercard payment by phone
    • Payment by cheque through Canada Post
    • Payment by cheque left in the drop box located at the High Street entrance of Town Hall

    Can I still contact Town hall to get information on my property taxes?

    Yes. Staff are available to take phone calls or answer emails regarding property tax inquiries.

    Can I pay my taxes without coming into Town Hall?

    Yes. There are many alternatives to visiting Town Hall in person, these include:

    • Payment by cheque at the physical Drop Box (located at the High Street entrance of Town Hall)
    • Directly through financial institutions – phone, online, ATM, bank counter
    • Regular or registered mail, courier
    • 3rd party credit card processing companies

    Although the Municipal Office located at 37 Main Street will be closed to walk-in customers as a preventative response measure to COVID-19, there are several alternatives to making your payment in-person.

    Huntsville residents are reminded that the interim property tax due date is March 31, 2020.

    Can I pay my Invoice without coming into Town Hall?

    Yes. There are other options which include:

    • VISA or Mastercard payment by phone
    • Payment by cheque through Canada Post
    • Payment by cheque left in the drop box located at the High Street entrance of Town Hall

    Can I still contact Town hall to get information on my property taxes?

    Yes. Staff are available to take phone calls or answer emails regarding property tax inquiries.

    Can I pay my taxes without coming into Town Hall?

    Yes. There are many alternatives to visiting Town Hall in person, these include:

    • Payment by cheque at the physical Drop Box (located at the High Street entrance of Town Hall)
    • Directly through financial institutions – phone, online, ATM, bank counter
    • Regular or registered mail, courier
    • 3rd party credit card processing companies
  • By-Law

    23 days ago

    Is By-law Enforcement still taking complaints / concerns and questions?

    Yes. Complaints / concerns and questions can still be made via email bylaw@huntsville.ca or calling 705-789-6421 ext. 3039 or 3041.

    Who can I contact if I have a specific COVID-19 related complaint?

    The Province of Ontario has issued a number of Emergency Orders in recent days under the authority of the Emergency Management and Civil Protection Act. It is essential that everybody follow these emergency orders at all times to prevent the spread of the COVID 19 virus. The following is a summary of the emergency orders currently in effect throughout Ontario as well as the proper contact reporting information for members of the public who wish to report a suspected violation of an order:

    1. Organized public events and social gatherings of more than 5 persons (excepting persons within the same household) – Contact the Ontario Provincial Police at 1-888-310-1122
    1. Non-essential business open to the public for other than take out or delivery – Contact the Ontario Provincial Police at 1-888-310-1122
    1. The use of any outdoor recreational facility including playgrounds, sports fields, dog parks, beaches, picnic areas, community gardens or similar area that is accessible to the public (Note: this does not include trails) – contact the Ontario Provincial Police at 1-888-310-1122
      • The public are asked to use caution when passing through all public amenities as they are not being sanitized at this time. When in any public space residents are asked to practice physical distance of 2 metres, have no more than 5 people and wash or sanitize your hands before and after use. Please continue to stay home whenever possible so we can mitigate the spread of COVID-19.
    1. Suspected price gouging of essential goods including protective equipment (masks, gloves), disinfectant products, personal hygiene products or non-prescription medication – Contact the Ontario consumer protection hotline at 1-800-889-9768.

    Additional information on any of these emergency orders may be obtained by visiting www.news.ontario.ca

    I have found a dog with or without a dog tag, can someone help me find the owner?

    Yes. By-law staff will be available to pick up a found dog and take it to the Muskoka SPCA for safekeeping until the owner is located.

    Can I have chickens in my back yard?

    Yes, but there are some restrictions subject to the following:

    • A maximum of maximum of five(5) hens is permitted on a lot equal to and less than 0.4 hectares (1 acre) in area
    • A maximum of ten(10) hens is permitted on a lot greater than 0.4 hectares (1 acre) in area
    • Hens must be kept in the rear yard, in a screened, rodent and predator proofed enclosure that must be located a minimum of 4.5m from a side or rear property line
    • The hens must be maintained in accordance with good animal husbandry practices as defined by the ministry of Food and Agriculture
    • The hens and eggs shall be for domestic use only and may be sold in accordance with the Home Occupation provisions
    • The hens are not allowed to run loose on your property.

    Is By-law Enforcement still taking complaints / concerns and questions?

    Yes. Complaints / concerns and questions can still be made via email bylaw@huntsville.ca or calling 705-789-6421 ext. 3039 or 3041.

    Who can I contact if I have a specific COVID-19 related complaint?

    The Province of Ontario has issued a number of Emergency Orders in recent days under the authority of the Emergency Management and Civil Protection Act. It is essential that everybody follow these emergency orders at all times to prevent the spread of the COVID 19 virus. The following is a summary of the emergency orders currently in effect throughout Ontario as well as the proper contact reporting information for members of the public who wish to report a suspected violation of an order:

    1. Organized public events and social gatherings of more than 5 persons (excepting persons within the same household) – Contact the Ontario Provincial Police at 1-888-310-1122
    1. Non-essential business open to the public for other than take out or delivery – Contact the Ontario Provincial Police at 1-888-310-1122
    1. The use of any outdoor recreational facility including playgrounds, sports fields, dog parks, beaches, picnic areas, community gardens or similar area that is accessible to the public (Note: this does not include trails) – contact the Ontario Provincial Police at 1-888-310-1122
      • The public are asked to use caution when passing through all public amenities as they are not being sanitized at this time. When in any public space residents are asked to practice physical distance of 2 metres, have no more than 5 people and wash or sanitize your hands before and after use. Please continue to stay home whenever possible so we can mitigate the spread of COVID-19.
    1. Suspected price gouging of essential goods including protective equipment (masks, gloves), disinfectant products, personal hygiene products or non-prescription medication – Contact the Ontario consumer protection hotline at 1-800-889-9768.

    Additional information on any of these emergency orders may be obtained by visiting www.news.ontario.ca

    I have found a dog with or without a dog tag, can someone help me find the owner?

    Yes. By-law staff will be available to pick up a found dog and take it to the Muskoka SPCA for safekeeping until the owner is located.

    Can I have chickens in my back yard?

    Yes, but there are some restrictions subject to the following:

    • A maximum of maximum of five(5) hens is permitted on a lot equal to and less than 0.4 hectares (1 acre) in area
    • A maximum of ten(10) hens is permitted on a lot greater than 0.4 hectares (1 acre) in area
    • Hens must be kept in the rear yard, in a screened, rodent and predator proofed enclosure that must be located a minimum of 4.5m from a side or rear property line
    • The hens must be maintained in accordance with good animal husbandry practices as defined by the ministry of Food and Agriculture
    • The hens and eggs shall be for domestic use only and may be sold in accordance with the Home Occupation provisions
    • The hens are not allowed to run loose on your property.
  • Building

    23 days ago

    Are the building and planning departments still accepting applications while Town Hall is closed to the public?

    Yes. Applications are being accepted by scheduled drop off or by electronic submission to planning@huntsville.ca or bulding@huntsville.ca.

    If a signature is required to be commissioned please arrange to have it commissioned prior to drop-off.

    Is the Building Department sill issuing permits during this emergency?

    In order to support the Provincial Essential workplace list, no building permits will be issued for projects outside the allowance of the Provincial mandate. Please visit (link to our letter) for more information.

    How do I arrange for payment for my building permit applications?

    Building application can be payed through the following ways (Please include a permit number for reference):

    • Dropping a cheque off at the physical drop box (located at the High Street entrance of Town Hall)
    • Mailing a cheque to Town Hall OR
    • Over can take payment over the phone

    Can development charges be paid over the phone?

    No - At this time all development charges must be paid by cheque through either mail or the designated drop box noted above. Please include your permit number and address of the property.

    Is the Building Department still conducting inspection?

    Yes- Inspections will be available for Essential Workplaces only. Request must be made by 3:30pm the day prior to the inspection. For interior inspection where the building envelope is completed (I.E. Insulation, HVAC, Occupancy, or Final) Staff have been given a checklist to qualify their safety within the building and can choose not to enter the building. In all case we ask that the number of workers during the inspection be limited to no more than 4 people within the structure and that no inspection be requested where a work is or has been ill within the last 14days.

    How do we request an inspection?

    The Building Department is accepting inspection request online or by calling the dedicated inspection line at 705-224-8000

    Do I need to be Onsite during a building Inspection

    No- Provided the inspectors are give access to the areas that are needed to inspect, site personnel are not required during an inspection.

    How do I submit 3rd party reports (ESA, Water test, P.Eng, etc)?

    All report shall be submitted electronical through building@huntsville.ca. Please include a permit number for reference.

    How do I submit a revision or revised drawings?

    All drawings shall be submitted through building@huntsville.ca . Please include a permit number for reference.



    Are the building and planning departments still accepting applications while Town Hall is closed to the public?

    Yes. Applications are being accepted by scheduled drop off or by electronic submission to planning@huntsville.ca or bulding@huntsville.ca.

    If a signature is required to be commissioned please arrange to have it commissioned prior to drop-off.

    Is the Building Department sill issuing permits during this emergency?

    In order to support the Provincial Essential workplace list, no building permits will be issued for projects outside the allowance of the Provincial mandate. Please visit (link to our letter) for more information.

    How do I arrange for payment for my building permit applications?

    Building application can be payed through the following ways (Please include a permit number for reference):

    • Dropping a cheque off at the physical drop box (located at the High Street entrance of Town Hall)
    • Mailing a cheque to Town Hall OR
    • Over can take payment over the phone

    Can development charges be paid over the phone?

    No - At this time all development charges must be paid by cheque through either mail or the designated drop box noted above. Please include your permit number and address of the property.

    Is the Building Department still conducting inspection?

    Yes- Inspections will be available for Essential Workplaces only. Request must be made by 3:30pm the day prior to the inspection. For interior inspection where the building envelope is completed (I.E. Insulation, HVAC, Occupancy, or Final) Staff have been given a checklist to qualify their safety within the building and can choose not to enter the building. In all case we ask that the number of workers during the inspection be limited to no more than 4 people within the structure and that no inspection be requested where a work is or has been ill within the last 14days.

    How do we request an inspection?

    The Building Department is accepting inspection request online or by calling the dedicated inspection line at 705-224-8000

    Do I need to be Onsite during a building Inspection

    No- Provided the inspectors are give access to the areas that are needed to inspect, site personnel are not required during an inspection.

    How do I submit 3rd party reports (ESA, Water test, P.Eng, etc)?

    All report shall be submitted electronical through building@huntsville.ca. Please include a permit number for reference.

    How do I submit a revision or revised drawings?

    All drawings shall be submitted through building@huntsville.ca . Please include a permit number for reference.



  • Economic Development

    23 days ago

    Can I access financial support for my business or my employees?

    The Province of Ontario and Federal Government have announced stimulus packages for businesses, the details of these packages and how they can be accessed have yet to be released.

    Visit the Financial/Business Support and Recovery - COVID-19 page on the Town of Huntsville website for continually updated resource links as they become available.

    The Huntsville/Lake of Bays Chamber of Commerce also has a dedicated COVID-19 business support updates area.

    Is there and funding to help support my business?

    Business Development Canada and Export Development Canada have committed to administering a $10 billion fund directed at helping businesses stay afloat called the Business Credit Availability Program.

    Facebook is offering $100 million in grants to small businesses in 33 countries.

    The federal government have also announced their emergency aid plan that includes:

    • Temporarily boosting Canada Child Benefit payments, delivering about $2 billion in extra support.
    • New Emergency Care Benefit of up to $900 biweekly, up to 15 weeks, to provide income support to workers who have to stay home and don't have access to paid sick leave. The measure could disburse up to $10 billion.
    • Extending the tax filing deadline to June 1.
    • Allowing taxpayers to defer tax payments until after Aug. 31 amounts that are due after today and before September.

    Can I access financial support for my business or my employees?

    The Province of Ontario and Federal Government have announced stimulus packages for businesses, the details of these packages and how they can be accessed have yet to be released.

    Visit the Financial/Business Support and Recovery - COVID-19 page on the Town of Huntsville website for continually updated resource links as they become available.

    The Huntsville/Lake of Bays Chamber of Commerce also has a dedicated COVID-19 business support updates area.

    Is there and funding to help support my business?

    Business Development Canada and Export Development Canada have committed to administering a $10 billion fund directed at helping businesses stay afloat called the Business Credit Availability Program.

    Facebook is offering $100 million in grants to small businesses in 33 countries.

    The federal government have also announced their emergency aid plan that includes:

    • Temporarily boosting Canada Child Benefit payments, delivering about $2 billion in extra support.
    • New Emergency Care Benefit of up to $900 biweekly, up to 15 weeks, to provide income support to workers who have to stay home and don't have access to paid sick leave. The measure could disburse up to $10 billion.
    • Extending the tax filing deadline to June 1.
    • Allowing taxpayers to defer tax payments until after Aug. 31 amounts that are due after today and before September.
  • Planning

    23 days ago

    Are the building and planning departments still accepting applications while Town Hall is closed to the public?

    Yes. Applications are being accepted by electronic submission only to planning@huntsville.ca or bulding@huntsville.ca.

    If a signature is required to be commissioned please arrange to have it commissioned prior to drop-off.

    How do I arrange payment for my application?

    Applications can be paid through the following ways (Please include an application number, address, or roll number for reference):

    • Dropping a cheque off at the physical drop box (located at the High Street entrance of Town Hall)
    • Mailing a cheque to Town Hall OR
    • Credit Card payment over the phone

    Are planning applications that have already been submitted, being circulated?

    Yes. However, the April Committee of Adjustment and Planning Committee meetings have been cancelled and further meetings are postponed until the provincial state of emergency is over. We will be working diligently to advance all applications and will advise all applicants of the status and next steps for each application moving forward. Staff will process all applications that do not require public meetings as per usual practices.

    Will Town staff be available to commission applications while Town Hall is closed to the public?

    Not at this time.

    How will pre-consultation meetings in relation to new planning applications occur during the closure of town Hall?

    Proponents can submit required materials digitally by emailing them to planning@huntsville.ca along with a description of their proposal and request to discuss their application via phone in lieu of a face-to-face meeting. Planning will work with the proponent, through email correspondence, to identify all necessary additional information required to be submitted as part of their application should they proceed to formal application submission.

    Will the Town still be providing applicant’s with posters to display in relation to Consent Applications?

    Planning staff will continue to provide posters, but it will not be possible for a property owner to pick these up in person at the Town Hall Planning Counter. Staff will contact affected landowners to make necessary arrangements when needed.



    Are the building and planning departments still accepting applications while Town Hall is closed to the public?

    Yes. Applications are being accepted by electronic submission only to planning@huntsville.ca or bulding@huntsville.ca.

    If a signature is required to be commissioned please arrange to have it commissioned prior to drop-off.

    How do I arrange payment for my application?

    Applications can be paid through the following ways (Please include an application number, address, or roll number for reference):

    • Dropping a cheque off at the physical drop box (located at the High Street entrance of Town Hall)
    • Mailing a cheque to Town Hall OR
    • Credit Card payment over the phone

    Are planning applications that have already been submitted, being circulated?

    Yes. However, the April Committee of Adjustment and Planning Committee meetings have been cancelled and further meetings are postponed until the provincial state of emergency is over. We will be working diligently to advance all applications and will advise all applicants of the status and next steps for each application moving forward. Staff will process all applications that do not require public meetings as per usual practices.

    Will Town staff be available to commission applications while Town Hall is closed to the public?

    Not at this time.

    How will pre-consultation meetings in relation to new planning applications occur during the closure of town Hall?

    Proponents can submit required materials digitally by emailing them to planning@huntsville.ca along with a description of their proposal and request to discuss their application via phone in lieu of a face-to-face meeting. Planning will work with the proponent, through email correspondence, to identify all necessary additional information required to be submitted as part of their application should they proceed to formal application submission.

    Will the Town still be providing applicant’s with posters to display in relation to Consent Applications?

    Planning staff will continue to provide posters, but it will not be possible for a property owner to pick these up in person at the Town Hall Planning Counter. Staff will contact affected landowners to make necessary arrangements when needed.



  • Short Term Accommodation

    23 days ago

    Under the Provincial designated Essential Workplace List Short Term Rentals have be restricted to the following conditions during the COVID-19 Emergency:

    Short term rentals - https://www.ontario.ca/page/list-essential-workplaces

    Every person who provides short term rentals in rental accommodations shall ensure that any rentals booked after April 4, 2020 are only provided to individuals who are in need of housing during the emergency period.

    Subsection (1) does not apply in respect of hotels, motels and student residences.

    Please read the April 8, 2020 short term accommodation rental memo for more information.

    Are you still accepting Application at this time?

    Yes - All application shall be submitted through Huntsville.ca

    Are you still conducting site inspections?

    Yes – Upon request by the property owner inspection will be available provided the site complies with subject to COVID-19 safe work practices. If the site does not comply then a future inspection would need to be arranged once the violation has been rectified.

    How are you accepting payment for these applications?

    Payments can be arranged over the phone or by dropping a cheque off at the physical drop box (located at the High Street entrance of Town Hall).

    Under the Provincial designated Essential Workplace List Short Term Rentals have be restricted to the following conditions during the COVID-19 Emergency:

    Short term rentals - https://www.ontario.ca/page/list-essential-workplaces

    Every person who provides short term rentals in rental accommodations shall ensure that any rentals booked after April 4, 2020 are only provided to individuals who are in need of housing during the emergency period.

    Subsection (1) does not apply in respect of hotels, motels and student residences.

    Please read the April 8, 2020 short term accommodation rental memo for more information.

    Are you still accepting Application at this time?

    Yes - All application shall be submitted through Huntsville.ca

    Are you still conducting site inspections?

    Yes – Upon request by the property owner inspection will be available provided the site complies with subject to COVID-19 safe work practices. If the site does not comply then a future inspection would need to be arranged once the violation has been rectified.

    How are you accepting payment for these applications?

    Payments can be arranged over the phone or by dropping a cheque off at the physical drop box (located at the High Street entrance of Town Hall).

  • Transit

    23 days ago

    Will my transit pass expire?

    Individuals who currently carry a valid transit pass for the month of March will be provided with a one-month extension until the end of April. All essential services including roads and fire will continue to operate.

    Will my transit pass expire?

    Individuals who currently carry a valid transit pass for the month of March will be provided with a one-month extension until the end of April. All essential services including roads and fire will continue to operate.